Privacy Policy

Who We Are

This Privacy Policy applies to Westerville Deck & Fence ("we," "us," or "our"), a home services company located at 58 S Otterbein Ave, Westerville, OH 43081. We operate the website at westervilledeckandfence.com (the "Site"). You can reach us at info@westervilledeckandfence.com or by phone at (380) 259-5083.

Information We Collect

We collect personal information only when you voluntarily provide it. This happens primarily through our contact form and when you call or email us. The types of information we may collect include:

• Your name
• Your email address
• Your phone number
• Your home address or service location
• A description of the work you are requesting
• Any other details you include in a message to us

We may also collect non-personal technical information automatically when you visit our Site. This includes your browser type, device type, the pages you visit, the amount of time spent on pages, the website that referred you to ours, and similar usage data. This information is collected through analytics tools and does not identify you personally.

Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies. Cookies are small data files placed on your device that help us understand how visitors use our Site and improve the experience over time.

We may use the following types of cookies:

• Analytics cookies - These help us understand traffic patterns, which pages are visited most, and how long people spend on the Site. We use this data in aggregate form only.
• Functional cookies - These help the Site work correctly and remember preferences during your visit.

You can control cookie settings through your browser. Most browsers allow you to refuse cookies or delete cookies that have already been set. Disabling cookies may affect some features of the Site.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and provide the services you requested
• Schedule estimates and appointments
• Send you a quote or follow-up information related to your project
• Communicate with you about the status of your project
• Improve our Site and our services based on aggregate usage data

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

How We Share Your Information

We do not sell, trade, or rent your personal information to outside parties. We may share your information in the following limited circumstances:

• Service providers - We may share information with third-party tools we use to operate our business, such as our contact form provider, analytics provider, or email platform. These providers are only permitted to use your information on our behalf and for the specific purpose we have engaged them for.
• Legal requirements - We may disclose your information if required to do so by law or in response to valid requests from government authorities.
• Business transfers - If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

Data Retention

We retain personal information you share with us for as long as necessary to fulfill the purpose for which it was collected - typically for the duration of our business relationship with you and for a reasonable period afterward in case you have questions or return for additional services. You may request deletion of your information at any time by contacting us using the information at the bottom of this page.

Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before sharing any personal information with them.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of any marketing communications

To exercise any of these rights, contact us at info@westervilledeckandfence.com. We will respond to your request within a reasonable time.

Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this page periodically to stay informed about how we handle your information.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: